We realize we
cannot hope to answer all your questions at one website. There are
more options available to you for help. Log in to our support site
at http://support.myhelpdesk.com/?quixnet.
The steps below will show you the features available and how to
use them. |
This feature allows you to chat with one of our
experienced technical support representatives. Its like using Messenger
to get help
Once you are logged in to the support site, click on I would
like to start working on a new problem |
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Enter a description of the problem you are having
in the Problem Title box
Underneath that box, enter a description of the problem you are
having. Be as descriptive as you can including any error messages
you see.
Once you are finished, click on the Chat with an expert
button on the right of the screen
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The following screen will come up. Your computer is communicating
with our staff right now, getting a hold of one of them to answer
your questions.
Please be patient. While you are waiting, the information you
just filled out in the previous screen (the problem and the description
of the problem) is being read by our analysts and they are working
on an answer for you
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Once you are connected, our system will introduce
you to our analyst.
Simply respond to the analyst and let them solve your problem
in this way. |
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This feature allows you to email one of our experienced
technical support representatives.
Once you are logged in to the support site, click on I would
like to start working on a new problem |
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Enter a description of the problem you are having
in the Problem Title box
Underneath that box, enter a description of the problem you are
having. Be as descriptive as you can including any error messages
you see.
Once you are finished, click on the Email an expert button
on the right of the screen
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The problem title and the description you entered
in the previous step will instantly be sent to one of our analysts
You can now log-out of this screen and await a response. Once
our analysts have found a solution for you, they will reply to you
at your master email account
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